Shipping Policy
Thank you for shopping with T&B Beyond Pet Essentials. The following information explains how orders are processed, shipped, and delivered.
ORDER PROCESSING
Orders are normally processed within 3–5 business days. Business days exclude weekends and U.S. federal holidays.
After an order has been processed and shipped, you will receive a confirmation email containing tracking information when tracking is available.
ESTIMATED DELIVERY TIME
After processing, delivery within the United States normally takes 5–10 business days.
The total estimated time from placing your order to delivery is approximately 8–15 business days. These are estimates and not guaranteed delivery dates. Severe weather, holidays, carrier disruptions, high order volume, or other circumstances outside our control may cause delays.
SHIPPING COSTS
Available shipping options and charges are displayed at checkout before payment. Any advertised free-shipping offer will be clearly shown on the website or during checkout.
ORDER TRACKING
When your order ships, tracking information will be sent to the email address provided during checkout. Please allow up to 48 hours for the carrier to update the tracking status.
If your tracking information has not updated for several business days, contact us at support@tbandbeyond.com with your order number.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address during checkout. Contact us immediately if you notice an error.
We will try to update the address before processing begins, but changes cannot be guaranteed after an order has been processed or shipped. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
SEPARATE SHIPMENTS
Some orders containing multiple products may arrive in separate packages. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
DELAYED OR LOST PACKAGES
If your package appears significantly delayed or lost, contact us at support@tbandbeyond.com. We will work with the shipping carrier to investigate and help determine an appropriate resolution.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and ask household members or neighbors whether they accepted it. You should also contact the shipping carrier.
If you still cannot locate the package, email support@tbandbeyond.com with your order number so we can assist you.
DAMAGED OR INCORRECT ORDERS
If an order arrives damaged, defective, or incorrect, contact support@tbandbeyond.com as soon as possible. Include your order number and clear photographs of the product and packaging. Please also review our Refund Policy for additional information.
CONTACT US
For questions about shipping or delivery, email: