Refund Policy
RETURN & REFUND POLICY
At T&B Beyond Pet Essentials, we want you to feel confident about your purchase. We accept eligible returns requested within 30 days after delivery.
RETURN ELIGIBILITY
To qualify for a return, the item must be unused, unworn, and in its original packaging with all included accessories. You must also provide your order number or other proof of purchase.
To start a return, email support@tbandbeyond.com with your order number, the reason for the return, and photos if the item is damaged, defective, or incorrect.
Please do not send an item back before receiving return instructions from us. Returns sent without prior approval may not be accepted. The approved return address will be provided by email.
RETURN SHIPPING
Customers are responsible for return-shipping costs when returning an unwanted item or an item ordered by mistake. Original shipping charges are nonrefundable.
If your item arrives damaged, defective, or incorrect, T&B Beyond Pet Essentials will provide an appropriate resolution at no additional cost to you.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery. Contact us as soon as possible at support@tbandbeyond.com if your item is damaged, defective, or different from what you ordered.
Include your order number and clear photographs showing the item and packaging. After reviewing the information, we will arrange a replacement or refund when appropriate.
NON-RETURNABLE ITEMS
For health and safety reasons, opened or used personal-care, grooming, hygiene, or pet-consumable products cannot be returned unless they arrived damaged or defective. Gift cards and personalized items are also non-returnable.
Contact us before returning an item if you are unsure whether it qualifies.
EXCHANGES
The quickest way to receive a different item is to request a return for the original item and place a new order after the return is approved.
CANCELLATIONS
Contact us immediately at support@tbandbeyond.com if you need to cancel an order. We will try to cancel it before processing begins, but cancellation cannot be guaranteed after an order has been processed or shipped.
REFUNDS
We will inspect your approved return after it arrives and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.
Your bank or credit-card provider may require additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund, please contact us at support@tbandbeyond.com.
LOST OR DELAYED PACKAGES
If your tracking information has not updated or your package appears lost or significantly delayed, contact us at support@tbandbeyond.com. We will work with the shipping carrier to investigate and help determine an appropriate resolution.
CONTACT US
For questions about returns or refunds, email: